Troubleshooting Guide

  • Published on Apr 13, 2025
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FMAD.IO Appliance Troubleshooting Guide

This guide provides troubleshooting steps for common issues experienced with FMAD.IO appliances. For further assistance, please contact support at support@fmad.io.

Table of Contents

Power Issues

  • Appliance Does Not Power On

    • Verify power cables are securely connected.

    • Check the rack PDUs and ensure they have power.

    • Check appliance power button and LEDs; reseat cables if necessary.

  • Intermittent Power Loss

    • Inspect and replace faulty or loose power cables.

    • Check for overload on PDUs; distribute load evenly.

Network Connectivity Issues

  • No Connectivity to Management Interface

    • Verify cable connection and activity LEDs.

    • Confirm IP, netmask, and gateway settings.

    • Check firewall rules or ACLs on network devices.

  • Appliance Not Receiving Traffic

    • Ensure correct connection to TAP/SPAN ports.

    • Validate port configurations on the source network device.

    • Check capture port status from FMAD.IO web interface.

IPMI Access Issues

  • Cannot Reach IPMI Interface

    • Verify IPMI IP configuration and connectivity via ping.

    • Ensure IPMI credentials are correct (default: admin/fmadio400G).

    • Check switch port configurations and VLAN tagging.

  • IPMI Web Interface Unresponsive

    • Reboot IPMI via SSH or physical reset.

    • Clear browser cache or use another browser to test.

Packet Capture Issues

  • Incomplete or Missing Captures

    • Check capture configuration and rolling buffer settings.

    • Validate disk storage availability via FMAD.IO UI.

    • Confirm proper capture filter settings.

  • High Packet Loss

    • Ensure capture ports operate at correct negotiated speeds.

    • Check for interface errors or duplex mismatches.

    • Validate traffic load does not exceed appliance specifications.

Performance & Stability Issues

  • Slow Web Interface or Unresponsiveness

    • Check CPU and memory utilization from system status page.

    • Clear browser cache and cookies.

    • Restart FMAD.IO services via SSH or web interface.

  • Unexpected Reboots or Freezes

    • Review system logs for errors: /var/log/messages.

    • Run diagnostics (system_report.sh).

    • Check for overheating, ensure proper cooling.

Running Diagnostics & System Reports

  • Generating a System Report

    • Log in via SSH.

    • Run: /opt/fmadio/bin/system_report.sh

    • Send generated report to support@fmad.io.

  • Checking Appliance Health

    • Review appliance health page from web GUI.

    • Inspect status LEDs on front and rear panels.

    • Check storage health and disk utilization.

For unresolved issues or further technical support, please contact FMAD.IO Support at support@fmad.io.