FMAD.IO Appliance Troubleshooting Guide

This guide provides troubleshooting steps for common issues experienced with FMADIO appliances. For further assistance, please contact support at support@fmad.io.

Power Issues

• Appliance Does Not Power On    

  • Verify power cables are securely connected.

  • Check the rack PDUs and ensure they have power.

  • Check appliance power button and LEDs; reseat cables if necessary.

• Intermittent Power Loss    

  • Inspect and replace faulty or loose power cables.

  • Check for overload on PDUs; distribute load evenly.

Network Connectivity Issues

• No Connectivity to Management Interface    

  • Verify cable connection and activity LEDs.

  • Confirm IP, netmask, and gateway settings.

  • Check firewall rules or ACLs on network devices.

• Appliance Not Receiving Traffic    

  • Ensure correct connection to TAP/SPAN ports.

  • Validate port configurations on the source network device.

  • Check capture port status from FMAD.IO web interface.

IPMI Access Issues

• Cannot Reach IPMI Interface    

  • Verify IPMI IP configuration and connectivity via ping.

  • Ensure IPMI credentials are correct

  • Check switch port configurations and VLAN tagging.

• IPMI Web Interface Unresponsive    

  • Reboot IPMI via SSH or physical reset.

  • Clear browser cache or use another browser to test.

Packet Capture Issues

• Incomplete or Missing Captures    

  • Check capture configuration and rolling buffer settings.

  • Validate disk storage availability via FMAD.IO UI.

  • Confirm proper capture filter settings.

• High Packet Loss    

  • Ensure capture ports operate at correct negotiated speeds.

  • Check for interface errors or duplex mismatches.

  • Validate traffic load does not exceed appliance specifications.

Performance & Stability Issues

• Slow Web Interface or Unresponsiveness    

  • Check CPU and memory utilization from system status page.

  • Clear browser cache and cookies.

  • Restart FMAD.IO services via SSH or web interface.

• Unexpected Reboots or Freezes    

  • Review system logs for errors: /var/log/messages.

  • Run diagnostics (system_report.sh).

  • Check for overheating, ensure proper cooling.

Running Diagnostics & System Reports

• Generating a System Report    

  • Log in via SSH.

  • Generate a system report ( https://docs.fmad.io/docs/maintenance-system-report-cli )

  • Send generated report to support@fmad.io.

• Checking Appliance Health    

  • Review appliance health page from web GUI.

  • Inspect status LEDs on front and rear panels.

  • Check storage health and disk utilization.

For unresolved issues or further technical support, please contact FMAD.IO Support at support@fmad.io.