The first step for any problem resolution is generating detailed log files for analysis to understand the exact nature of the problem. Our system automatically generates logfile information using the following steps.
NOTE: Typically logfile sizes are 200-500MB in size. It contains detailed system logs and may contain snippets of captured, packet data.
Select the Tools menu highlighted in green below.
Start System Log generation, by clicking on the icon highlighted in green below.
Logfile generation starts with status information shown in area highlighted in green. Depending on the size of logfile this may take from 1 - 15 minutes to complete.
When completed the status will change as highlighted in green below.
You can now download the report via the icon highlighted in Green. An example downloaded log file is shown in blue below. After download, transfer to us for further analysis.
